Refund & Cancellation Policy

Applies to all Visitor, Delegate, and Exhibitor payments across our exhibitions and conferences. Please read this in full before making any payment.

Event Registration – Visitors
  • All paid Visitor / Delegate passes for exhibitions and Conference registrations are non-refundable, once purchased, regardless of the reason – including non-attendance, change of plans, or dissatisfaction.
  • Passes are non-transferable to another event.
Event Registration – Exhibitors
  • Booth booking amounts, deposits, and sponsorship fees are non-refundable once confirmed – even if the Exhibitor later withdraws or cannot attend.
  • Balance payments remain due as per the agreed schedule; non-payment does not cancel a confirmed booking.
Booth & Furniture Payments
  • Payments for furniture, fittings, electricals, or branding are non-refundable once the order is confirmed, even if unused at the venue.
  • All furniture/fixtures remain property of Services International or its vendor and must be returned in the same condition.
Damage or Breakage
  • Exhibitors are liable for any damage or breakage to venue property, booth structures, or furniture caused by them, their staff, or visitors to their stall.
  • Damage will be charged separately at actual cost and is not adjustable against any amount already paid.
  • Services International is not responsible for loss, theft, or damage to an Exhibitor's own goods or belongings.
Other Key Terms
  • Duplicate payments due to a genuine technical error may be corrected after verification – the only exception to this policy.
  • By making any payment, the Visitor or Exhibitor confirms acceptance of this policy in full.
Before you pay: once a payment is made, it's treated as final under the terms above. If anything here is unclear, reach out to our team first.
Note – Services International: This policy applies to all events, unless a written exception is issued for a specific booking.